Staff Sales Foundations
Learn how to be a front-line representative of OU - building trust with patients at every level to build new client conversion and long-term retention.
Bundle includes
Here are all the products that are included in your bundle.
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All Products, Sales Training Foundations
The Optimize U Patient Experience Standard
CourseUnderstand the patient experience to craft at every OU clinic Learn the unique expectations of a cash-pay concierge client Know the ‘golden moments’ in which to apply problem-resolution skills Demonstrate the patient experience standard
Free
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All Products, Sales Training Foundations
Mastering the Patient Experience
CourseCourse Objectives: Understand the mindset of an Optimize U patient Learn and apply the 6 core pillars of the Optimize U patient experience Implement the 10 habits of OU staff to build patient conversion and retention
Free
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All Products, Sales Training Foundations
The Hormone Patient Care Cycle
CourseCourse Objectives: Understand the hormone patient life cycle Clarify staff responsibilities at each point in the patient funnel Build conversion and retention through consistency in these practices Understand the 6 pillars of running a clinic
Free
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All Products, Sales Training Foundations
Speaking Hormone Patient Language
CourseUnderstand the unique psychology of a hormone patient Learn how to build trust with Optimize U patients Best practices for handling sensitive topics How staff should (and shouldn’t) speak to patients How to handle overwhelmed/frustrated patients
Free
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All Products, Sales Training Foundations
Creating A Culture of Patient Retention & Lifelong Value
CourseUnderstand why retention is so critical to the business (as opposed to new client acquisition) Explore the psychology of retention Learn the 6 Pillars of High-Value Patient Retention Practice the Optimize U "Retention Moments" System
Free
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All Products, Sales Training Foundations
Creating the Optimize U Referral Engine
CourseHow staff generate referrals without "selling"
Free
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