Products
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Mastering the Patient Experience
CourseCourse Objectives: Understand the mindset of an Optimize U patient Learn and apply the 6 core pillars of the Optimize U patient experience Implement the 10 habits of OU staff to build patient conversion and retention
Free
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The Optimize U Patient Experience Standard
CourseUnderstand the patient experience to craft at every OU clinic Learn the unique expectations of a cash-pay concierge client Know the ‘golden moments’ in which to apply problem-resolution skills Demonstrate the patient experience standard
Free